You have the right to withdraw from your purchase by returning your order within 14 days without giving any reason. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags in its original packaging. 


If you want to make a return, simply use our Return Portal through the link below and follow the instructions. 

In the Return Portal you can specify whether you want to return the item for a refund or exchange it for another item. 

If you choose to get your order refunded with a store credit, we will gift you 20% of your order value on top. 

You will receive the extra 20% of your order value through a Gift Card which will be send to you by email, after we processed your return.


Access our return portal here:



If you have any questions about your return, you can message our 24/7 available Return-Support-Team through WhatsApp or E-Mail within our Return Portal or send us a support request to the following email:


VISIO does not cover the cost of returns.


If you have to return an item because it was delivered defective, we will check this on a case-by-case basis and refund the costs for the return. 

Please be sure to get a proof of delivery and keep it safe until you received your refund! 

Items that have clearly been worn or washed will not be eligible for a refund or exchange.

The invoice amount will always be refunded to the same payment method used to place the order