RETURNS

You have the right to withdraw from your purchase by returning your order within 30 days without giving any reason. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags in its original packaging. 

CONDITIONS OF RETURNS 

Please note that you have to cover the cost of the return, which will be deducted from the refund amount. 

Germany: 4,99€

Austria, Belgium, Denmark, Luxemburg, Netherlands: 8,99€

France, Italy, Poland, Czech Republic: 11,99€

Spain, Croatia, Slovakia: 14,99€ 

Your country not in this list? Send us an email to get to know your costs of return! 

support@visio-official.com

HOW TO RETURN

Please use our Return-Portal for a quick and easy return. Your details (Name, Address, etc.) should match the ones you used for your order!

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

EXCHANGES 

A direct exchange of your order is unfortunately not possible, as we can not guarantee that the product you want is still available when your return arrives. For a safe exchange, you can return your order and simultaneously make a separate purchase for the new item. We will usually refund your order within 24 hours of receiving your return.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.